Mandatory Online Profile & Scheduling

 

Policy Summary
All clients are now required to maintain an up-to-date profile and submit all scheduling requests through our client portal, Precise Petcare. This policy is designed to streamline communication, improve accuracy, and ensure the highest quality of care for your pets.

 

Why the Change?
As our company grows, so does the need for efficient, centralized communication. By requiring all visit requests and pet care information to be submitted through Precise Petcare (available both as an app and through our website), we can:

• Ensure caregivers have the most accurate, up-to-date pet and household information
   

• Minimize scheduling errors and ensure no requests fall through the cracks
   

• Maintain a clear record of all services, instructions, and communications for accountability and transparency
   

Texting or emailing visit requests can lead to missed details or scheduling conflicts. Using the portal helps us deliver seamless care and timely communication.

 

What This Means for Clients

• All pet and household information must be entered and kept current in your Precise Petcare profile
   

• Visit requests must be submitted through the portal—not by text, email, or social media
   

• If you're having trouble accessing or using the system, we're happy to assist—just reach out!

 

Late Payment Fees

 

Policy Summary
Invoices must be paid within the designated due date listed on each invoice. A late fee of $10 will be added to any invoice not paid within 5 days of the due date. Continued late payment may result in a pause in services until the balance is resolved.

 

Why the Change?
Timely payment allows us to compensate our team promptly and continue providing high-quality, reliable care. As our business grows, clear and consistent billing practices help us stay organized and fair to both our clients and sitters.

 

What This Means for Clients

• All invoices should be paid on or before the due date listed
   

• A $10 late fee will be applied if payment is not received within 5 days of that due date
   

• Services may be paused for accounts with outstanding balances
   

• Payments can be made securely through Precise Petcare, our client portal

 

24 Hour Notice for Cancellations (Applies to overnight/vacation visits 

only)

​

Policy Summary
We require a minimum of 24 hours’ notice for the cancellation of any overnight stays or vacation visits. This policy allows us to manage sitter availability and scheduling fairly and efficiently, especially during high-demand periods.

 

Why the Change?
Last-minute cancellations often result in blocked time that could have been offered to another client in need. Our sitters reserve significant time for overnight and extended vacation care, often turning down other requests. To respect their time and ensure our availability remains equitable, we've implemented this cancellation requirement.

 

What This Means for Clients

• Cancellations for overnight or vacation visits must be made at least 24 hours in advance via Precise Petcare
   

• Cancellations made with less than 24 hours’ notice may still be subject to full or partial charges
   

• Emergencies or extenuating circumstances will be reviewed on a case-by-case basis—please reach out directly if something urgent arises

 

Mandatory Daily Cat Drop-Ins

Policy Summary
All cats under our care will require daily visits. This decision is based on our commitment to providing the highest level of care, as daily visits help to ensure:

• Proper feeding, hydration, and medication management

• Regular monitoring for health and behavioral changes

• Adequate enrichment and companionship, reducing stress and anxiety

 

Why the Change?
While every other day visits were previously available, daily visits are now required to better meet the physical and emotional needs of cats. Regular interaction and monitoring are essential for their well-being, especially when they may face stress, loneliness, or medical concerns.

​

What this Means for Clients

• Clients will be required to schedule daily visits for their cats.

• If a client has specific concerns about daily visits, they can reach out to discuss alternative arrangements.

 

Photo & Media Release Policy

 

Policy Summary
We love capturing sweet, everyday moments with your pets and occasionally sharing them on our social media or in marketing materials. By booking with Daisy Pet Services, you have the option to opt in or out of having your pet’s photo shared.

 

Why the Change?
Photos allow us to highlight the pets we care for and the work we do, while also helping build trust and a sense of community with current and potential clients. That said, we understand and respect your privacy preferences.

 

What This Means for Clients

• We’ll be sending out a Photo & Media Release Form so you can easily indicate whether you’d like to opt in or opt out
   

• Photos may include moments from walks, playtime, or cuddle breaks and may be shared via client updates or on platforms like Instagram or our website
   

• If you have any questions or concerns, please feel free to contact Victoria directly
   

Your pet’s safety, comfort, and privacy will always remain our top priority.